Unofficial Guide to London Heathrow

Terminal 5 Facilities

Heathrow’s Terminal 5 is the terminal location (though the newly rebuilt Terminal 2 constitutes the most recent unveiling on airport grounds). It opened in 2008 at a cost of £4 billion and currently holds the record as the largest free-standing structure in the whole of the UK. Terminal 5 serves as one of the global hubs of the International Airlines Group (of which British Airways is a member).

As expected from such a young terminal building, the services and facilities in Terminal 5 are state-of-the-art. Check-in occurs on level three, where rows of ticketing counters greet those passing through the main entrance. From here, ticketed passengers will find that the floor has been laid out in such a way to expedite the check-in and security clearance processes.

The following services and facilities are available in and around the main check-in area:

  • Bureaux des changes
  • Internet facilities (included dedicated terminals and free Wi-Fi)
  • Telephones
  • Multi-faith prayer room
  • Post box
  • Cash machines

A great deal more is available past the security checkpoint. This is a massive terminal with enough floor space to encompass 50 football pitches. With that in mind, passengers will find all of the essential services and amenities inside, with a few extras in the mix as well.